1. General provisions, conclusion of the contract
1.1. These General Terms and Conditions (hereinafter: GTC) govern the contract for the provision of medical services (hereinafter: Contract) concluded between MEDISAVE Kft. as Service Provider (hereinafter: Service Provider) and its Client (hereinafter: Client), together the Parties (hereinafter: Parties), on the basis of Section 6:77 of Act V of 2013 on the Civil Code (hereinafter: Ptk.).
1.2. The Service Provider declares that it holds the professional, official and operating licences required to provide the Service. The Service Provider provides its services in compliance with the applicable legal and professional regulations governing its activities, using persons and contributors with the appropriate expertise and qualifications.
1.3. These GTC were drawn up in Hungarian.
1.4. The purpose of these GTC is to set out the obligations and rights of the Parties and the rules for using the Service.
1.5. Service Provider details:
1.6. The contract between the Parties is concluded by booking an appointment for medical care and paying the invoice, by which the Client acknowledges that they have been made aware of the GTC, had the opportunity to read them, have read and understood them and accept them as binding.
2. Use of the Service and its conditions
2.1. Online booking of medical services
MEDISAVE Kft. enables laboratory tests to be booked via its website (www.diagnost.hu).
After the booking, the Service Provider sends a confirmation email to the email address provided by the Client.
The Client may cancel the booked appointment up to 12 hours before the chosen time, either by email or by calling the customer service number shown on the website.
3. Rights and obligations of the Service Provider
3.1. The Service Provider undertakes to provide the service agreed in the Contract professionally and in accordance with the Contract.
3.2. The Service Provider undertakes that the service it provides complies with the applicable legal, professional and ethical rules. It provides the Service with the Client’s primary interests in mind. The Service Provider provides the service taking into account the information made available by the Client. The Service Provider excludes liability for any information not disclosed or withheld by the Client that the Client should have disclosed before the service began.
3.3. The Service Provider provides the service at the following locations:
3.4. Opening hours of the above HealthPoints:
3.5. The Service Provider may unilaterally change the opening hours set out in point 3.3, and will endeavour to publish any change promptly on its website and other online channels.
3.6. The Service Provider undertakes to provide the booked service at the time booked by the Client and at the HealthPoint chosen by the Client.
3.7. For the service it provides, the Service Provider is entitled to the fee according to the price list displayed at the HealthPoints.
4. Rights and obligations of the Client
4.1. The Client must pay the Service Provider the fee for the examinations set out in the Contract and performed, on time.
4.2. The Client must read the Privacy Notice and the GTC.
4.3. The Client must attend at the booked time. If the Client arrives more than 10 minutes late, the Service Provider may start the examination at the next free slot after the following Client; if the Client does not accept this, the Service Provider may refuse to provide the service.
4.4. Before the medical service begins, the Client must inform the Service Provider or the
Service Provider’s contributor of
a) their state of health
b) any sensitivities
c) all relevant facts affecting their health
d) any infectious disease
4.5. After the medical service, the Client must act with the care reasonably expected of them regarding their health and refrain from any conduct that would endanger it. If the Client behaves in such a way, the Service Provider excludes liability for any consequence (damage).
4.6. During the service, the Client must refrain from any conduct or activity that endangers their own health or that of others. If the Client behaves in such a way, or in a flagrant manner that offends others, the Service Provider may withdraw from providing the service.
4.7. The Client may refuse care in respect of the booked service.
4.8. The Client is entitled to access the medical records, and the Service Provider must make the medical records concerning the Client available to them.
4.9. The Client is also entitled to access the data in the medical records concerning them and to request information as set out in the Privacy Notice.
4.10. The Client may request a copy of the medical records concerning them in accordance with the relevant points of the Privacy Notice.
4.11. The Client may authorise a person, by means of a private document with full probative force, to inspect the medical records and request a copy of them.
5. Fees
5.1. The Client acknowledges that the service provided by the Service Provider is not funded by the national health insurance.
5.2. After the service is completed, the Client must pay the fee against the invoice issued by the Service Provider, either in cash or by card. The currency of payment is the Hungarian forint.
6. Processing of personal data
6.1. The Service Provider provides its service in accordance with the Privacy Notice, in which it sets out all its processing activities and those involved in them.
7. Miscellaneous provisions
7.1. Any communication between the Parties is deemed delivered if one party hands it to the other in person, or if it is sent by post or electronically to the address provided by the other party.
7.2. A communication is deemed delivered:
a) for personal delivery, at the moment of receipt
b) for registered post with acknowledgement of receipt, on the 5th day after posting
c) for ordinary post, on the 14th day after posting, provided the recipient has demonstrably received it
d) for email, in the 24th hour after sending
8.
If any provision of these GTC is invalid, this does not affect the validity of the rest of the GTC. In this case the Parties undertake to accept as binding, without the invalid part, the
9.
remaining provisions of the GTC. In the event of disputes, the Parties will primarily seek an amicable settlement.
10.
These GTC are governed by Hungarian law and legislation, primarily Act V of 2013 on the Civil Code and all other applicable legislation.
